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Frequently Asked Questions
What services do you provide?
We offer full-cycle property management including marketing, tenant screening, maintenance, and regular financial reporting to maximize your investment returns.
What are my responsibilities as an owner?
Owners are responsible for property insurance and major structural repairs. We handle the day-to-day operations and tenant interactions on your behalf.
How is tenant communication handled?
JB Stellar Stays acts as the primary point of contact for all tenants, managing queries, emergency maintenance, and rent collection 24/7.
What are the management fees?
Our fee structure is transparent and performance-based. We offer flexible plans tailored to the size and needs of your property portfolio.
How does JB Stellar Stays work?
We streamline the process by combining tech-driven oversight with personalized care, ensuring your property is managed efficiently and profitably.
Do you handle maintenance requests?
Yes. Tenants submit requests through our portal, email, or phone. We review each request, triage the urgency, and dispatch qualified vendors to resolve issues promptly.